RETURNS & EXCHANGES
Our Change of Mind Policy
The following change of mind time frames apply for full priced items:
- In-store: 30 days from date of purchase
- Online (Australia): 30 days from date of delivery (RETURNS ONLY)
- Online (International): 45 days from order placement (RETURNS ONLY)
Conditions for refund/exchange for 'Change of Mind'
- Proof of purchase is accompanied with the returned merchandise; and
- The merchandise is unworn, unwashed, unused and in its original condition with all tags (or packaging) intact
- For swimwear, all hygiene stickers must be intact
- Any discounts received at the time of purchase will be carried over
Exceptions to our Change of Mind Policy
Our Change of Mind Policy does not apply to the following merchandise:
- Personalisation - Personalised items cannot be returned for a refund or exchange for change of mind. Personalised products include – any heat press names or number/s applied to merchandise
- Earrings, hair pieces, hosiery and underwear, face masks - due to hygiene reasons, earrings, hair pieces, hosiery, underwear and face masks are unable to be returned for change of mind
Our Change of Mind Policy, returns and refunds does not apply to any items purchased at:
- The Devils Den “Auctions”
- Tasmania FC Membership Packages
- Final Sale Items purchased instore or online
- Memorabilia Items
Personalised Items
It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice of numbers and colours. The Devils Den will not be held responsible if the customer provides incorrect information.
Consumer Guarantees
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
HOW TO EXCHANGE A PURCHASE
Our customer service team are unable to review items via email. All items must be physically returned either by mail or in person in-store to be processed, in accordance with the process detailed below.
At the Devils Den
Within the time frames outlined above, provide your online receipt (this was emailed to you when you placed your online order), to the Devils Den where our store staff will be happy to assist you an exchange.
The Devils Den is located at
Tasmania Football Club
Ground floor, 144 Collins Street, Hobart, TAS, 7000
If your purchase was made in store, you will need to bring your receipt with you.
Exchanges are not available online.
HOW TO RETURN A PURCHASE
Online Orders
Customers are responsible for all return postage costs for change of mind returns received in an online order.
To return your order via post, simply complete the returns form which you received along with your order and follow the instructions on it.
When returning or exchanging a faulty or damaged item, the Devils Den will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by the Devils Den. Should you need further assistance regarding this process, please contact the Devils Den directly.
Please ensure your return parcel is securely packaged and both sender’s address and Devils Den Return Address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
Please allow 10 business days from the day your parcel is delivered for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
Online orders can not be refunded in store at Devils Den.